The Full Warranty from Fenêtre Déco covers the first year after you buy a product from us, free of any costs. This warranty policy entails collecting your blinds from where they are installed, shipping them to the manufacturer facility, getting them replaced, and installing them back where you want them.
The Hunter Douglas Lifetime Warranty covers the manufacturing defects of malfunctioning internal mechanisms, components and brackets, and splitting or delaminating fabrics. Operation cords have a valid warranty of 7 years after the date of purchase while the motorization systems are covered for 5 years after the date of purchase. The Lifetime Warranty does not apply to cases of product misuse, alterations, environmental damage, and failure to follow the manufacturers’ instructions regarding the product.
Our customer service personnel are supportive and responsive when it comes to the follow-up aspect of sales. After the first year of the purchase, the same services are provided for up to twenty years but are no longer free of cost.