The Hunter Douglas lifetime warranty covers manufacturing defects in mechanisms, components, brackets, and fabrics. Operation cords have a warranty of 7 years after purchase, while we cover the motorization systems for 5 years after purchase. The lifetime warranty does not apply to cases of product misuse, alterations, environmental damage, and failure to follow manufacturer instructions.

Our customer service staff provides responsive follow-up services for one year after purchase. After that, they will offer the same benefits for up to 20 years; however, fees may apply.